Terms of Service

1The agreement

These terms are a contract between you and Anchor Point LLC, which operates Playflow. By creating an account or using the service, you accept them. If you are accepting on behalf of a company, you are confirming you have the authority to do so, and you means that company.

Service

Playflow: the web application, the video player, the embed script, the API, and the marketing site.

Workspace

An isolated area of the service containing videos, members, branding, and analytics.

Your content

Everything you upload or enter: video files, titles, thumbnails, logos, and text.

Viewer

Anyone who watches a video you have published, whether or not they have a Playflow account.

2Your account

1. You need an account to use Playflow. Sign up with accurate information and keep it current.
2. You are responsible for what happens under your account, including anything your invited members do. Keep your credentials to yourself.
3. A workspace has one or more owners. The last owner cannot be removed or demoted, because a workspace with nobody in charge of it cannot be administered.
4. Tell us promptly if you think someone has gained access to your account.

3Free trial

1. New workspaces get a 14-day free trial. No card is required to start it.
2. During the trial you get the full feature set, subject to the storage limit of the plan you selected.
3. When the trial ends, you either pick a plan or the workspace becomes read-only. Read-only means your videos stop playing publicly but nothing is deleted. You have 30 days to choose a plan before the workspace is scheduled for deletion.
4. One trial per organization. Creating extra workspaces to extend a trial is a breach of these terms.

4Payment

1. Plans are billed per workspace, in advance, either monthly or annually. Annual plans are discounted and billed as one payment for the year.
2. Fees are exclusive of tax. Where we are required to collect sales tax or VAT, it is added at checkout.
3. Subscriptions renew automatically until cancelled. You can cancel at any time from Settings and it takes effect at the end of the current period.
4. We do not give partial refunds for unused time on a period you have already paid for. If we get something badly wrong, talk to us; we would rather fix it than argue about it.
5. If a payment fails, we will retry and email you. After 14 days of non-payment the workspace becomes read-only.
6. We may change our prices. Existing customers get at least 60 days' notice, and the new price applies from your next renewal, never mid-period.

5Storage and limits

1. Each plan includes a storage allowance. We warn you at 80 percent and again at 90 percent.
2. If you exceed your allowance, new uploads pause. We never delete your video to enforce a limit.
3. There is no bandwidth cap for normal use. If a single workspace generates traffic far outside the ordinary, we will contact you to discuss it rather than throttling you without warning.

6Your content

1. You own it. Uploading to Playflow does not transfer any ownership to us.
2. You grant us a license to run the service. Specifically, a worldwide, non-exclusive, royalty-free license to store, encode, reproduce, and transmit your content for the purpose of delivering Playflow to you and your viewers. That license ends when you delete the content, except for backup copies that expire on our normal retention schedule.
3. You confirm you have the right to upload it. Including any music, footage, or likeness in it.
4. We do not use your content to train models and we do not use it in our own marketing without asking you first.

7Acceptable use

Do not use Playflow to store, publish, or distribute:

• Content you do not have the rights to.
• Material that is illegal where you or your viewers are, including child sexual abuse material, which we report to the authorities without exception.
• Content that harasses, threatens, or incites violence against people.
• Malware, phishing pages, or anything designed to deceive viewers into giving up credentials.

Also do not attempt to break the service: no probing for vulnerabilities without permission, no circumventing storage or rate limits, no reselling Playflow as your own product unless we have agreed to it in writing, and no scraping other workspaces.

If you find a security flaw, tell us at security@getplayflow.co. We will not pursue you for a good-faith report.

8What we can do

1. We can suspend or remove content that breaches Section 7. Where it is safe and lawful to do so, we will tell you first and give you a chance to respond.
2. We can suspend an account for non-payment, or for a breach serious enough that waiting would put viewers or the platform at risk.
3. We can change the service. We add and improve features regularly. If we need to remove something you depend on, we will give you at least 90 days' notice and a way to get your data out.
4. We can access your workspace to provide support or investigate abuse. Every access is recorded with a reason in your audit log.

9Availability

We aim for Playflow to be available all the time and we do not promise that it will be. There will be maintenance, and occasionally there will be failures. We publish incidents rather than hiding them.

Custom plans can include a written availability commitment. Without one, the service is provided as-is in this respect.

10Our intellectual property

Playflow, including the application, the player, the embed script, our documentation, and the Playflow name and anchor mark, belongs to us. These terms give you the right to use the service, not to copy it, rebrand it, or reverse engineer it.

Feedback you send us is genuinely welcome, and we may act on it without owing you anything for it.

11Ending the agreement

1. You can close your workspace at any time from Settings.
2. We can terminate for a material breach that you do not fix within 14 days of us telling you about it, or immediately for a breach of Section 7 that creates legal or safety risk.
3. After termination, your workspace is recoverable for 30 days. Export what you need before then. Your original files are downloadable from every video page for exactly this reason.
4. Sections that should outlive the agreement do: content ownership, limitation of liability, and governing law.

12Disclaimers

The service is provided as-is. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that it will meet a requirement we have not agreed to in writing.

13Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, even if warned that they were possible.

Our total liability for any claim relating to the service is capped at the amount you paid us in the 12 months before the claim arose.

Nothing here limits liability that cannot lawfully be limited, including for fraud, willful misconduct, or death or personal injury caused by negligence.

14Indemnity

You will defend and indemnify us against third-party claims arising from your content or your use of the service in breach of these terms, including a claim that your content infringes someone's rights. We will tell you promptly about any such claim and let you control the defense, provided any settlement that admits fault on our part needs our agreement.

15Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in Delaware, and both parties consent to that jurisdiction.

Before filing anything, email legal@getplayflow.co. Most disagreements are a misunderstanding and take one conversation to clear up.

16Changes to these terms

We will email account owners at least 30 days before a material change takes effect, and record it in the table below. Continuing to use Playflow after that date means you accept the new terms. If you do not, cancel before they take effect and we will refund the unused portion of a prepaid annual plan.

17Everything else

1. Whole agreement. These terms, plus any order form or written addendum, are the entire agreement between us.
2. No waiver. Not enforcing something once does not mean giving it up.
3. Severability. If a clause is unenforceable, the rest still stands.
4. Assignment. You may not assign these terms without our consent. We may assign them in a merger or sale of the business.
5. Notices. We will email the account owner. You should write to legal@getplayflow.co.