Terms of Service

1The agreement

These terms are a contract between you and Playflow. In these terms, 'Playflow', 'we' and 'us' mean the company that operates the Playflow service together with its parent company, subsidiaries, affiliates, successors and assigns.

By creating an account or using the service, you accept them. If you are accepting on behalf of a company, you are confirming you have the authority to do so, and you means that company.

Service

Playflow: the web application, the video player, the embed script, the API, and the marketing site.

Workspace

An isolated area of the service containing videos, members, branding, and analytics.

Your content

Everything you upload or enter: video files, titles, thumbnails, logos, and text.

Viewer

Anyone who watches a video you have published, whether or not they have a Playflow account.

2Your account

1. You need an account to use Playflow. Sign up with accurate information and keep it current.
2. You are responsible for what happens under your account, including anything your invited members do. Keep your credentials to yourself.
3. A workspace has one or more owners. The last owner cannot be removed or demoted, because a workspace with nobody in charge of it cannot be administered.
4. Tell us promptly if you think someone has gained access to your account.

3Free trial

1. New workspaces get a 14-day free trial. No card is required to start it.
2. During the trial, the workspace is limited to 10 videos, 5 GB of storage, and 2 members. The Playflow watermark is optional during the trial and can be turned off in your player settings. Analytics export is unavailable, and original files are not archived. After the trial ends, the Playflow watermark appears on every video until a paid subscription is active, including during any grace period, and cannot be turned off.
3. When the trial ends, the workspace continues on the plan chosen at signup. If no plan was chosen, it continues on Marina.
4. If billing is enabled and no payment method is on file, there is a 14-day grace period. After that, the workspace becomes read-only until a payment method is added. Nothing is deleted at this stage. Section 4 explains what happens if the workspace stays unpaid.
5. One trial per organization. Creating extra workspaces to extend a trial is a breach of these terms. We may limit the number of trials per organization or email domain, and may ask for additional verification before a trial starts.
6. During the grace period and while read-only, the trial limits on videos, storage, members and upload size continue to apply. The chosen plan's full limits start once payment succeeds.

4Payment

1. Plans are billed per workspace, in advance, either monthly or annually. Annual plans are discounted and billed as one payment for the year.
2. Fees are exclusive of tax. Where we are required to collect sales tax or VAT, it is added at checkout.
3. Subscriptions renew automatically until canceled. You can cancel at any time from Settings and it takes effect at the end of the current period.
4. We do not give partial refunds for unused time on a period you have already paid for. If we get something badly wrong, talk to us; we would rather fix it than argue about it.
5. If a payment fails, we will retry and email you. After the 14-day grace period for non-payment, the workspace becomes read-only until a payment method is added.
6. We may change our prices. Existing customers get at least 60 days' notice, and the new price applies from your next renewal, never mid-period.
7. If a workspace stays read-only without a payment method for at least 30 days, we may pause public playback. Embeds and watch pages then show a notice instead of the video. Your content is kept, and playback resumes as soon as payment is added.
8. If playback stays paused for at least 90 days, we may permanently delete the workspace's content, including original files and exports. We email the workspace owners at least 30, 7 and 1 days before deletion. Deleted content cannot be recovered.
9. We email the workspace owners before and when each of these steps happens. The periods in clauses 7 and 8 are minimums, and we may allow longer.
10. These steps apply only to workspaces without an active paid subscription. They do not change what happens when a paid workspace exceeds its storage allowance (Section 5) or when you close a workspace (Section 11).

5Storage and limits

1. Each plan includes a storage allowance. We warn you at 80 percent and again at 90 percent.
2. If you exceed your allowance, new uploads pause. We never delete your video to enforce a limit.
3. There is no bandwidth cap for normal use. If a single workspace generates traffic far outside the ordinary, we will contact you to discuss it rather than throttling you without warning. Workspaces without an active paid subscription have a monthly delivery allowance. Once it is used up, playback pauses until the next month or until payment is added.

6Your content

1. You own it. Uploading to Playflow does not transfer any ownership to us.
2. You grant us a license to run the service. Specifically, a worldwide, non-exclusive, royalty-free license to store, encode, reproduce, and transmit your content for the purpose of delivering Playflow to you and your viewers. That license ends when you delete the content, except for backup copies that expire on our normal retention schedule.
3. You confirm you have the right to upload it. Including any music, footage, or likeness in it.
4. We do not use your content to train models and we do not use it in our own marketing without asking you first.

7Acceptable use

Do not use Playflow to store, publish, or distribute:

• Content you do not have the rights to.
• Material that is illegal where you or your viewers are, including child sexual abuse material, which we report to the authorities without exception.
• Content that harasses, threatens, or incites violence against people.
• Malware, phishing pages, or anything designed to deceive viewers into giving up credentials.

Also do not attempt to break the service. See the Acceptable Use Policy for the complete rules, including restrictions on probing for vulnerabilities without permission, circumventing storage or rate limits, reselling Playflow as your own product, and scraping other workspaces.

If you find a security flaw, tell us at security@getplayflow.co. We will not pursue you for a good-faith report.

8What we can do

1. We can suspend or remove content that breaches Section 7. Where it is safe and lawful to do so, we will tell you first and give you a chance to respond.
2. We can suspend an account for non-payment, or for a breach serious enough that waiting would put viewers or the platform at risk.
3. We can change the service. We add and improve features regularly. If we need to remove something you depend on, we will give you at least 90 days' notice and a way to get your data out.
4. We can access your workspace to provide support or investigate abuse. Every access is recorded with a reason in your audit log.

9Availability

We aim for Playflow to be available all the time and we do not promise that it will be. There will be maintenance, and occasionally there will be failures. We publish incidents rather than hiding them.

Custom plans can include a written availability commitment. Without one, the service is provided as-is in this respect.

10Our intellectual property

Playflow, including the application, the player, the embed script, our documentation, and the Playflow name and anchor mark, belongs to us. These terms give you the right to use the service, not to copy it, rebrand it, or reverse engineer it.

Feedback you send us is genuinely welcome, and we may act on it without owing you anything for it.

11Ending the agreement

1. You can close your workspace at any time from Settings.
2. We can terminate for a material breach that you do not fix within 14 days of us telling you about it, or immediately for a breach of Section 7 that creates legal or safety risk.
3. After termination, your workspace is recoverable for one month. You can export your videos and data on request. Fleet workspaces keep their original files in long-term storage, and those files can be restored to the workspace.
4. Sections that should outlive the agreement do: content ownership, limitation of liability, and governing law.

12Disclaimers

The service is provided as-is. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that it will meet a requirement we have not agreed to in writing.

13Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, even if warned that they were possible. This protection applies expressly to Playflow and its parent, subsidiaries, affiliates, and their respective officers, directors, employees and contractors.

The total liability of Playflow and its parent, subsidiaries, affiliates, and their respective officers, directors, employees and contractors for any claim relating to the service is capped, collectively, at the amount you paid us in the 12 months before the claim arose.

Nothing here limits liability that cannot lawfully be limited, including for fraud, willful misconduct, or death or personal injury caused by negligence.

14Indemnity

You will defend and indemnify Playflow and its parent, subsidiaries, affiliates, and their respective officers, directors, employees and contractors against third-party claims arising from your content or your use of the service in breach of these terms, including a claim that your content infringes someone's rights. We will tell you promptly about any such claim and let you control the defense, provided any settlement that admits fault on the part of a protected person or entity needs our agreement.

15Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in Delaware, and both parties consent to that jurisdiction.

Before filing anything, email legal@getplayflow.co. Most disagreements are a misunderstanding and take one conversation to clear up.

16Everything else

1. Whole agreement. These terms, plus any order form or written addendum, are the entire agreement between us.
2. No waiver. Not enforcing something once does not mean giving it up.
3. Severability. If a clause is unenforceable, the rest still stands.
4. Assignment. You may not assign these terms without our consent. We may assign them in a merger or sale of the business.
5. Notices. We will email the account owner. You should write to legal@getplayflow.co.