Ask Playflow and MCP

One assistant, two ways to use it

Ask Playflow works inside the app. MCP connects a compatible client such as Claude, ChatGPT or Cursor to the same tool registry and permission checks. Ask questions about your library, find transcript moments, review a period recap, or preview a permitted change. The assistant identifies itself as “I”.

Use the in-app panel or connect an MCP client. See the shipped tool inventory for the exact operations.

Plans and credits

One sent message in Ask Playflow uses one credit from the workspace it is about. In All workspaces, it uses the active workspace's credits. Previews, Confirm and Undo are free. MCP calls use no Playflow credits because your connected client runs its own model.

The allowance resets monthly on the date shown in the app. Purchased credits belong to the buying workspace, are used after its allowance, oldest first, and expire 12 months after purchase. Only Owners on paid Harbor, Marina or Fleet workspaces can buy packs. Trials upgrade instead. At zero credits, sending waits until the available-again date, unless an eligible Owner adds credits.

View credit balances in the panel or Settings, AI usage. Pack prices are on Pricing and Settings, Billing, never in the panel.

Your permissions apply

Reads may span accessible workspaces, with each item naming its workspace. Every change set targets exactly one workspace and checks that workspace's plan and your current role again. Trial and Harbor are read-only for changes. Viewers stay read-only on every plan. Team invitations require an Owner. A permitted Editor can change supported video appearance without gaining broad workspace-management access.

Read-only answers explain the steps and link to the right app page. Only Owners see upgrade links; other members are told to ask their workspace owner. Fleet does not show an upgrade prompt. Higher assistant access never grants an underlying feature your plan does not include.

What the assistant will never do

These actions are refused by the shipped registry, even for an administrator. The answer points to the appropriate app workflow instead.

• Edit video picture or sound
• Delete video
• Delete asset
• Delete folder
• Delete caption
• Delete transcript
• Delete analytics
• Reset analytics
• Delete workspace
• Suspend workspace
• Transfer workspace
• Delete account
• Suspend account
• Transfer account
• Remove member
• Change member role
• Change plan
• Cancel plan
• Payment methods
• Coupons
• Create api key
• Reveal api key
• Create mcp token
• Reveal mcp token
• Reveal webhook secret
• Create webhook secret
• Change billing through operator access
• Suspend a tenant through operator access
• Manually edit stored data through operator access

The assistant does not expose billing details, secrets or credentials. Do not paste secrets into a conversation.

Logging and Undo

Tool calls and their outcomes are logged server-side. Change previews show before and after values, the workspace and affected videos. Confirm is required to apply a preview, and a preview expires after 10 minutes. If the data changed, build a fresh preview rather than applying stale values.

After applying, Undo is available inline and in the panel toast for 10 minutes. Owners can also use Assistant activity for eligible settings changes for 7 days. Undo reverts the change set and lists any item that could not be restored. Some operations, such as an already delivered invitation, cannot undo the external effect.

Conversation history belongs to the user, is kept for 180 days and can be cleared with confirmation. Operator conversations are separate from tenant conversations.